Terms & Conditions

Surfacetech Australia Pty Ltd provides a warranty to the customer in respect to the Gtechniq Platinum products applied to the vehicle on the Terms & Conditions set out below.

GENERAL TERMS & CONDITIONS FOR GTECHNIQ PLATINUM PRODUCTS

  • Any treatment/re-treatment of Gtechniq Platinum Products must be applied/re-applied by an authorised Gtechniq Platinum Applicator or Agent. If any treatment, repair or other work (excluding general cleaning of the vehicle) is carried out on the vehicle without the prior written authorisation from Surfacetech Australia Pty Ltd, the warranty will be invalid.
  • Surfacetech Australia or a Gtechniq Platinum Agent must be notified of failure of product performance within 30 days of occurrence. Failure to notify either Surfacetech Australia or a Gtechniq Platinum Agent within 30 days will relieve Surfacetech Australia and Gtechniq Platinum Agents of all responsibilities under this warranty.
  • In the event that any areas of the vehicle are repainted, then these areas must be retreated with Gtechniq Platinum Crystal Coat, the customer shall have these areas retreated with Gtechniq Platinum Crystal Coat by a authorised Gtechniq Platinum Agent.
  • Vehicle must be continuously registered within Australia.
  • The Warranty will be void if the Terms and Conditions are not adhered to.
  • The Gtechniq Platinum Warranty is Non-Transferable.

GENERAL EXCLUSIONS FOR GTECHNIQ PLATINUM PRODUCTS

  • Customer neglect. ie. Failure to maintain due care of the treated surfaces will void the warranty.
  • Pre-existing damage or deterioration is excluded from this warranty.
  • Exposure to abnormal & harsh chemicals.
  • Failure to repair & retreat damaged areas.
  • Damage caused by any modifications to the vehicle.
  • Areas not treated with Gtechniq Platinum products.
  • Any claim in respect of damage caused by unusual atmospheric conditions including but not limited to hail or harsh chemicals.
  • Any claim for matters which are covered by a warranty provided by the manufacturer of the vehicle.
  • Any claim in respect of manufacturers imperfections.

TERMS & CONDITIONS APPLYING TO THE WARRANTY OFFERED IN RESPECT TO GTECHNIQ PLATINUM PRODUCTS

  1. The warranty is only valid if the Customer & Vehicle information section within the Warranty Registration is completed at the time the Gtechniq Platinum products are applied and your full details have been registered online within 30 days of the application date.
  2. Any claim under the warranty must be notified via email or writing to Surfacetech Australia Pty Ltd within 30 days of the customer first becoming aware of any matter giving rise to a claim in regards to Gtechniq Platinum Products.
  3. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
  4. The granting of the warranty is conditional upon payment in full by the customer for the application of the relevant Gtechniq Platinum Product.
  5. The warranty is only valid if;
    • Following notification of a claim the vehicle is made available for Surfacetech Australia’s inspection at its office (or such other place as Surfacetech  Australia may nominate) at a time mutually convenient to Surfacetech Australia and the Customer, such time will occur during normal business hours (Monday to Friday, 9.00 am – 5.00 pm EST) ; and
    • The vehicle is subsequently made available to Surfacetech Australia or such other persons as Surfacetech Australia may stipulate in order that any treatment, cleaning, repair or other work may be undertaken.
    • Approval in writing must be obtained by the customer from Surfacetech Australia Pty Ltd before undertaking any work covered by the warranty. All work covered by the warranty must be undertaken by Surfacetech Australia, or an Authorised Gtechniq Platinum Agent or a nominated person by Surfacetech Australia. If any treatment, cleaning, repair or other work is carried out on the vehicle without Surfacetech Australia’s written authorisation first being obtained, the warranty will automatically be invalidated.
    • In the event that the vehicle is involved in an accident which involves damage to any area treated by a Gtechniq Platinum Product, the warranty only remains valid if the affected areas of the Vehicle are retreated by Surfacetech Australia or an authorised Gtechniq Platinum Agent with the relevant Gtechniq Platinum Products at the customers expense within 30 days of the date of the repair; Re-application of Gtechniq Platinum Crystal Coat should be performed after the vehicle’s paint has been allowed to cure for at least 7 days.
  6. Warranty excludes the following claims;
    • Any claim in respect of matters pre-existing at the time of the application of the Gtechniq Platinum Product.
    • Any claim in respect of any Gtechniq Platinum Product applied other than by Surfacetech Australia or an authorised Gtechniq Platinum Agent.
    • Any claim arising from the customer failing to properly maintain the vehicle.
    • Any claim in respect of acts of vandalism or arising out of an accident involving the vehicle.
    • Any claim in respect of manufacturers imperfections.
    • Any claim arising from the vehicle being operated in a manner contrary to the manufacturers recommendations.
    • Any claim in respect of damage resulting from the use of the vehicle in a competition or motor sporting event, or where the vehicle is used on a beach, or in off-road driving conditions, or for the launching of boats or other marine vessels for other than occasional recreation use.
    • Any claim in respect of the load/tray area of a commercial vehicle.
    • Any claim in respect of a vehicle which has been subject to other than normal wear and tear.
    • Any claim where the vehicle has not been maintained in accordance with the Gtechniq Platinum Customer Care Page and Instructions.
    • Any claim in respect of damage caused by unusual atmospheric conditions including but not limited to hail or harsh chemicals.
    • Any claim in respect of any area of the vehicle which has not been treated with the appropriate Gtechniq Platinum Product.
    • Any claim arising from the installation of aftermarket parts and/or accessories including without limitation mirrors, luggage racks and mudflats.
    • Any claim in respect of surface rust, rust damage caused by moister trapped under trims, rubber mouldings or decals.
    • Any claim in respect of damage to the paintwork caused by stone chips, rust or corrosion (where the area of the vehicle has not been treated with Gtechniq Platinum Products), abnormal chemical fall out or spillage, petrol spillage, scratching, abrasion, fire, panel repair or replacement.
    • Any claim in respect of deterioration to the paint work caused by the use of cleaning agents other than those commercially available for cleaning paintwork of passenger vehicles.
    • Any claim in respect of paint chipping, grazing, paint seperation or peeling.
    • Any claim in respect of the tearing or ripping of interior surfaces of the vehicle.
    • Any claim in respect of damage caused by acid, brake fluid, oil based paints, gum, paint, bleach or other corrosive substances.
    • Any claim in respect of damage caused by cigarette or cigar burns.
    • Any claim for matters which are covered by a warranty provided by the manufacturer of the vehicle.
    • Any claim in respect of surface rust resulting from chips, scratches or other damage to the paintwork of the vehicle.
    • Any claim for loss of time, inconvenience or loss of use of the vehicle or other incidental or consequential damages.
  7. The warranty shall immediately become null and void if any of the following occur;
    • If any panel or parts of the vehicle that would normally be treated under AS266/2 have been modified from the manufacturer’s specification.
    • If the vehicle has been subject to inundation / flood.
    • If the vehicle is at any time not registered for use on the roads of an Australian State or Territory.
    • If the vehicle leaves the Commonwealth of Australia.
    • If the customer has been advised to have their vehicle retreated with Gtechniq Platinum products or undertake other works at an inspection and the customer has failed to do so.
  8. The above warranty does not exclude any conditions or warranties which are made mandatory by legislation, however other than as imposed by law, the terms and conditions of the warranty are wholly contained within this webpage / document and all other warranties to the extent permissible by law are expressly excluded.
  9. To the extent to which it is permissible, the liability of Surfacetech Australia and Gtechniq Platinum Agents to the customer other than pursuant to the warranty contained within this webpage / document is limited to the re-application / re-installation of the appropriate Gtechniq Platinum products.
  10. If any of the provisions of the warranty are contrary to, prohibited by, or held invalid under any application law, that provision shall be considered inapplicable and omitted, but shall not invalidate the remaining provisions.